Update: Casino closed
The site accepts players only from those countries and geographical areas where online gambling is permitted by law. It is the responsibility of the player to inform himself/herself about the existing gambling laws and regulations of the given jurisdiction before placing bets on the site. The site accepts only adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gambling. It is the responsibility of the player to inform himself/herself about the laws and regulations in force in the given jurisdiction regarding the age limit for online gambling. The Casino reserves the right to request proof of the Player’s age and to restrict access to the Site or suspend the Player’s account to those Players who fail to meet this requirement.
If you are a Player from the United Kingdom, US or any of its states, Spain, the Netherlands, Israel, France, Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia (as well as the territories of those countries), you will not be allowed to play any real money betting games.
Currencies
EUR;
USD;
FROTTER;
NOK;
AUD;
CAD;
NZD;
PLN;
BTC;
L’ETH;
LTC;
BCH;
CHIEN;
Casino game rules
The player confirms that he/she knows and understands the rules of the games offered by the site.
Keep in mind that some games may not be available in certain jurisdictions as required by the policies of the game providers which may change from time to time.
NetEnt Games not available for Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao PDR, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe and Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, South Korea, Spain, Sweden, United States of America and the United Kingdom.
In addition, the Universal Monsters series (Frankenstein, The Bride of Frankenstein, Dracula, The Mummy, The Werewolf, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom.
Play’n GO games are not available in the following countries: UK, Denmark, Malta, Isle of Man, Italy, Croatia, Latvia, Lithuania, Estonia and Romania.
Players from the following countries cannot win the jackpot in any NetEnt game: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russian Federation, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will use reasonable efforts to prevent players from these countries from accessing the games, but if players from any of the countries listed win the jackpot, the jackpot will be voided.
In addition to the above, Planet of the Apes, Guns & Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji, Vikings are not available in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
Players from Canada are not eligible to play NYX games.
SELF EXCLUSION
The player is aware that gambling on the site can lead to losing money. The Casino is not responsible for any possible financial damage resulting from the use of the site.
The Casino takes effective measures to protect players’ private data from unauthorized use and only makes itself available to parties involved in the provision of gaming services through the Site. Notwithstanding this, the Casino is not responsible for how information is further processed by third parties, such as software providers, third parties or affiliated companies. Processing of Player’s private data by such parties is subject to the terms and conditions of such parties, if any.
The Casino is not responsible for any hardware or software, defects, instability or lost Internet connections or any other technical errors that may limit the Player’s access to the Website or prevent the Player from playing without interruption.
Circumstances may arise where a wager is confirmed, or a payment is made, by us in error. In all such cases, the Casino reserves the right to cancel all accepted wagers containing such an error, or to correct the error made by resetting all wagers to the correct prices/spreads/terms that should have been available at the time the wager was placed, in the absence of the error.
If we wrongly credit your Member Account with winnings that do not belong to you, whether due to technical, paytable, human or other error, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to becoming aware of the error, the amount paid in error (without prejudice to any other remedies and actions that may be available at law) constitutes a debt owed by you to us. In the event of an incorrect accounting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
does not warrant that the Software or the Website is/are fit for their purpose;
does not warrant that the Software and the Website are error-free;
does not warrant that the Site and/or Games will be accessible without interruption;
shall not be liable for any direct, indirect, special, consequential, indirect, incidental or other losses, costs, expenses or damages arising in connection with your use of the Website or participation in the Games.
You agree to fully indemnify and hold harmless the Casino, its directors, employees, partners and service providers from and against all costs, expenses, losses, damages, claims and liabilities however caused that may arise in connection with your use of the Website or participation in the Games.
You acknowledge that the Casino is the final decision as to whether you have violated the rules or conditions of the Casino in a manner that results in your suspension or permanent prohibition of participation in our site.
Player account
Each player can create only one personal user account. If a player creates more than one user account, the accounts may be closed and all payments may be suspended.
The Player must not give access to his/her user account or allow third parties, including but not limited to minors, to use the Website. The Website may only be used for personal purposes and may not be used for any type of commercial gain.
Any returns, winnings or bonuses that the Player has earned or accumulated while the Duplicate Account was active may be claimed by us, and Players agree to return to us upon request any funds that have been withdrawn from the Duplicate Account.
Casino terms
The casino has a strict anti-fraud policy. If the player is suspected of fraudulent acts, including: participation in any type of collusion with other players, devising strategies to obtain unfaithful winnings, fraudulent actions against other online casinos or payment providers, credit card refund procedures or refusal of certain payments made, other types of cheating or known bankruptcy in his country of residence, providing incorrect information about personal data during registration.
The casino reserves the right to terminate the user account and suspend all payments to the player. This decision is at the Casino’s sole discretion and the Player will not be informed or advised of the reasons for such actions. The Casino also reserves the right to inform regulatory authorities of such fraudulent actions by the Player.
The Casino reserves the right to close your Member Account and refund you the “Account Balance”, subject to deduction of any applicable withdrawal fees, in the absolute discretion of the Casino and without any obligation to state a reason or give any notice.
The Casino reserves the right to withhold payments, in the event of suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any User or other person(s), who has/have manipulated or attempted to manipulate the casino system. The Casino reserves the right to terminate and/or, change all games and events offered on the Website.
If the User becomes aware of possible errors or deficiencies in the software, he/she agrees not to take advantage of them. In addition, the User agrees to report any errors or immediately to the Casino. If the User fails to fulfill the obligations set forth in this clause, the Casino is entitled to full compensation for all costs associated with the error or incompleteness, including all costs incurred in association with the respective error/incompleteness and the notification failed by the User.
Also all returns, deposits, winnings and bonuses that you have earned or accumulated during the time that the Duplicate Account has been active will be cancelled by you and may be recovered by us, and you will return to us upon request for such funds that have been withdrawn from the Duplicate Account.
If a player has requested a withdrawal of funds, but the sum of wagers made since the last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player for transaction processing costs, including deposits and withdrawals. This decision is at the sole discretion of the Casino Management.
The Casino has zero tolerance for gambling at an advantage. Any player attempting to take advantage of the Casino’s welcome offers or other promotions agrees that the Company reserves the right to void bonuses and winnings from such bonuses, for the following reasons
use of stolen cards;
Chargebacks;
creating more than one account in order to take advantage of casino promotions;
providing incorrect registration data;
any other action that may damage the Casino.
Deposits
Redping.Win offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various web wallets. Please contact our support team at support@redping.win for the most favorable payment methods for your country of residence.
You may only use your own credit/debit card or any other payment method to fund your account. The name appearing on credit cards or registered on payment accounts used for deposits or payments must match the name registered on your account.
Please note that the minimum deposit amount is EUR 5 / USD 5 / NOK 50 / AUD 5 / CAD 5 / NZD 10 / PLN 20 / BTC 0.001 / BCH 0.01 / LTC 0.1 / DOGE 2500 / ETH 0.01 / RUB 100.
Withdraws
Minimum withdrawal amount is USD 20 / EUR 20 / NOK 200 / AUD 30 / CAD 30 / NZD 35 / PLN 85 / RUB 2000 / BTC 0.001 / BCH 0.001 / LTC 0.01 / DOX 0.01 / DOGE 0.01
The maximum withdrawal amount depends on the payment method you decide to use. If the requested withdrawal amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
While the Casino will attempt to pay withdrawals immediately, some withdrawals may take longer than others. The Casino must attempt to pay withdrawals within 1 hour, however, in some cases, withdrawals may take longer; this would be clearly indicated when choosing a withdrawal method.
To withdraw any virtual funds that have been deposited, we require the block chain to give at least a 1 confirmation of your last deposit, before we can make a withdrawal. If you are depositing with minimal mining fees, Confirmation 1 may take up to 20 minutes.
If you deposited via credit or debit card and the withdrawal amount is equal to or less than the amount deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount is greater than the amount deposited, the excess amount will be paid by one of the alternative payment methods.
The Casino reserves the right to verify the identity of the player prior to processing payments and to hold withdrawals for the time necessary to verify the identity of the player. In the event that false personal information is provided by players, the withdrawal may be refused and the user account may be terminated. The player will be informed by e-mail.
If you win an amount greater than the monthly withdrawal limit, the Casino reserves the right to split the payment into monthly installments up to the monthly withdrawal limit until the amount is paid out in full.
The maximum withdrawal amount provided to a player is:
Unverified – Day: 500EUR, Week: 1250EUR, Month: 2000EUR
Verified – Day: 2000EUR, Week: 5000EUR, Month: 15000EUR.
VIP – withdrawal over the limit is possible in agreement with the casino.
If not stated otherwise in the promotion terms and conditions.
Play in a responsible and moderate manner.
You will be asked for documentation if you use multiple payment service providers, if you collect a bonus suspected of cheating at play and if the winnings exceed the verified player limit.
The Casino supports payments via Visa Original Credit Transfer (OCT) and Mastercard payments. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For visas, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USAVietnam.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands. The following countries are covered: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Please note that even for countries supported the Casino is not able to guarantee successful credit card payment processing in all cases, since the credit card issuing banks may block or reject such transactions at their own discretion.
Please note that the Website’s internal operating currency is the Euro. You will not be able to request a bank transfer for payments in USD. All bank transfer payments are processed within 3 (three) business days. If you make transactions in other currencies, the amount deducted from your credit card may be slightly higher than the amount displayed at the time of the transaction due to currency conversions at your bank and/or the Casino’s payment processing system. In addition, the Casino is not a financial institution and therefore should not be treated as such. Your Account will not bear any interest and no conversion or exchange services will be offered.
All progressive jackpot winnings will be paid out in one lump sum in full.
Inactive Accounts
An Inactive Account is a Player Account where a Player has not logged in or logged out for twelve consecutive months. If your Player Account is considered inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive. You authorize the Casino to debit this fee from your Player Account at the beginning of the month following the date on which your Player Account is deemed to be inactive and at the beginning of each month following the date on which your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.
Complaints
You can contact our customer service department according to the instructions located on the website to give us any complaints about our services.
Complaints are handled in the support department and escalated within the Casino organization in the event that the staff support does not resolve the case immediately. The player must be informed of the status of the complaint at a reasonable level.
If the dispute has not been resolved at the casino management level, you may contact any organization, independent gaming authority or licensor listed on the casino website.
In the event of a dispute, you agree that the server records shall act as the final authority in determining the outcome of any claim.
You agree that in the unlikely event of a disagreement between the result that appears on your screen and the gaming server, the result that appears on the server game will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of such participation.
When we want to contact you about such a dispute, we will do so using one of your contact information.
Responsible Gambling
Gambling at an online casino is primarily for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to gamble, it is important to realize that gambling should not be considered a source of income or a means of debt collection. It is helpful to keep track of the time and amount of money spent at an online casino every day.
In addition, as a gambler, you have the possibility to set a loss limit on your account (among other limits such as “Deposit”, “Cooling”, “Betting” and “Self Exclusion” that can be applied in “Responsible Gambling”. Gambling” of your personal profile). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not on the winnings attributed to the amount deposited. For example, if a player deposits € 50, has a loss limit of € 10 and the player wins and wins X € 1,000, the player can still lose more than € 10 of the € 1,000 balance because it is based on the initial deposit instead of the winnings.
Personal limits
To help you play responsibly, we offer you the Personal Limits feature. You can set limits on the amount you deposit, lose, bet, spend in a game or on the activity in your account as a whole. This feature is accessible in your account in the “Personal Limits” section.
Limits can be changed at any time. A reduction of the limit is effective immediately. However, an increase can only take place after confirmation by e-mail and only after the previous limit of the same type has expired, in order to avoid hasty decisions. If you require additional information or assistance regarding personal limits, please contact our support team at support@redping.win.
Deposit Limit. A limit on your deposits for one day, one week or one month.
Loss Limit. A limit on your losses at the casino for one day, one week or one month. Please note that the loss is based on the initial deposit and not on the winnings attributed to the deposited amount. If, for example, you deposit €50, set a loss limit of €10 and then win €1,000, you can still lose more than €10 of the €1,000 balance because it is based on the initial deposit instead of the winnings.
Betting Limit. A limit on the amount bet for a day, week or month.
Cooling limit. You can set a cooling-off period for week 1, month 1, month 3 or month 6. As long as the limit is active, you cannot deposit at the casino and you will be excluded from all promotional offers, although you can withdraw any remaining funds during this period. The cooling-off period will be applied to your account immediately. Once it expires, your account will be automatically reactivated.
Self-exclusion limit. You can set a self-exclusion limit for months 6, 9 or year 1, by doing so your player account will be immediately deactivated and you will be excluded from all promotional offers for the defined period. You will not be able to deposit or withdraw funds while the limit is active. Once the limit expires, your account will be automatically reactivated.
Auto – exlcusion
You can contact our support team at support@redping.win and inform us of your decision to stop playing on the website for a period of time. We will take all necessary steps to block your access to the site and ensure that you do not receive any promotional material.